Program Management and Service Delivery Director - Office of the Controller (0932)

Description

Company Description

Hybrid Workplace:

Our workplace has a hybrid/flexible weekly schedule, where colleagues work 1 day onsite (in the San Francisco office) and 4 days from home, subject to periodic review and approval.

Specific information regarding this recruitment process are listed below:

• Application Opening: 12/22/23
• Application Deadline: Continous
• Compensation Range: $151,918 and $193,856 annually

The Controller is the City’s Chief Financial Officer. Our team includes financial, technology, analytical and other professionals who work hard to secure the City’s financial integrity and promote efficient, effective and accountable government. We hold ourselves to high standards and strive to be a model for good government. We value the diverse backgrounds, perspectives and lived experiences of our teams and clients in everything we do. We work in a collaborative and inclusive environment, promote equal opportunity, and invest in the professional development and wellbeing of our team members. You can expect to work alongside colleagues who are committed to serving the public with integrity and want to see positive impacts from their work. We are looking for smart, motivated individuals who want to make a difference and use government to play a role in solving our City’s problems, including addressing long-standing and harmful disparities in our communities. For a career with purpose and professional growth, join us in the Controller’s Office.

The Office of the Controller’s vision is to be a model for good government and to make the City a better place. The Systems Division of the Controller’s Office manages the City and County of San Francisco’s Enterprise Oracle and PeopleSoft Applications, which are branded locally as our SF People & Pay, SF Learning, SF Financials, SF Procurement, and SF Reports & Analytics systems. These applications provide a robust, integrated platform that delivers mission-critical services to 55 City Departments, eliminating the need for hundreds of independent legacy systems and customized applications. The technology implemented and maintained by the Systems Division provides standardization, transparency, and efficiency for the City’s crucial business processes. We are committed to enhancing and expanding application functionality to better support our users’ changing needs.

Job Description

Under general direction of the Systems Division Director, this position includes roles and responsibilities which provides direction to all staff within the division and provides support and benefit to all users of our applications. The top focus area for this role over the next few years will be the Government Operations Recovery initiative, led by the Controller’s Office, the City Administrator’s Office, and the Department of Human Resources to make government processes, including hiring, contracting, and financial systems, more efficient. The Program Management & Service Delivery Director will be pivotal in providing Project Management resources and expertise to implement system changes related to this initiative. The success of the Program Management & Service Delivery Director in the next 3 years will be dependent on their success with Government Operations Recovery improvements.

Key responsibilities include:

• Work with department and central agency leadership to identify and prioritize system changes for the Government Operations Recovery initiative;
• Work with Systems Division leadership and all internal teams to successfully implement system changes for the Government Operations Recovery initiative;
• Lead all aspects of systems program and project management, including portfolio management, governance, delivery methodology, scope, scheduling, resources, budget and costs;
• Identify, implement and promote consistent systems project management standards, tools and processes across all Division teams;
• Lead all aspects of systems service delivery, including service strategy, service design, service transition, service operation, and continuous service improvement;
• Identify, implement and promote consistent systems service delivery standards, tools and processes across all Division teams;
• Manage organizational change management impacts including stakeholder engagement, change impact analysis, workforce readiness assessment, leadership alignment, organizational communications, training solutions, and service desk support. This will be particularly important for Government Operations Recovery projects;
• Develops staffing plans, hires and manages staff, and evaluates performance of staff as well as consultants;
• Communicates with Controller’s Office Senior Management, Executive Steering Committee(s), boards, commissions, major stakeholders and the public by providing regular reports as well as dashboards;
• Supervises 15 full time, permanent employees and up to 9 limited-term user support positions,
• Supervise up to 2 project managers dedicated to Government Operations Recovery projects, and;
• Performs other duties as assigned.

Qualifications

Minimum Qualifications

Education: Possession of a baccalaureate degree from an accredited college or university preferably with major coursework in information systems management; computer science; computer information systems; information technology; or business administration; AND,

Experience: Six (6) years of progressively increasing project management experience. This experience must include the following for a mid to large scale organization:

• Three (3) years managing IT projects, or working in tandem with IT project managers,
• Two (2) years developing or managing processes for a program or project management office,
• Two (2) years leading change management, training and/or organizational transformation initiatives, and
• Three (3) years managing and supervising direct report staff.

SUBSTITUTION: May substitute up to two (2) years of required education with additional years of experience.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Knowledge and experience with project management or operational support of Oracle Interaction Hub, PeopleSoft Human Capital Management (HCM), PeopleSoft Financials and Supply Chain Management (FSCM), PeopleSoft Enterprise Learning Management (ELM), or Oracle Business Intelligence;
• Experience with government systems and business processes in the areas of hiring, contracting, and/or financial systems;
• Experience in implementing service delivery methodologies, such as ITIL, for mid to large scale organization;
• Project Management Certification or demonstrated experience in project management;
• Management experience in a public or nonprofit organization;
• Demonstrated strong analytical, planning, and organizational skills and abilities;
• Experience with hiring and managing project managers, functional and technical staff;
• Experience with setting performance standards, creating policies and procedures, and managing the work environment for professional level staff;
• Proven ability to plan, organize and direct work of a diverse group of professional subordinates as well as the ability to consistently work productively and professionally under the pressure of critical deadlines when supporting systems implementations and 24/7 operations; and
• Excellent communication skills as well as proven leadership, collaboration and team building experience.

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the analyst Karena Phung at [email protected]

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.